Returns

GOLDSIGN wants you to be completely satisfied with your purchase. We guarantee our merchandise to be free of manufacturing defects and will accept the purchased item for refund within 15 days of your receipt of the merchandise.

Defective or unworn merchandise must be returned within 15 days of your receipt for either exchange or refund. Returned merchandise must be returned new and unused with all original tags still attached. Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.

Only merchandise purchased from GOLDSIGN will be accepted for returns. Merchandise purchased from other specialty stores or department stores must be returned to the store from which it was originally purchased.

Return Process

GOLDSIGN offers free standard shipping. For your convenience, each order is only entitled to one free return label. Please follow instructions below. Call our Customer Service Department 1 (323) 923-1250 or email eshop@goldsigndenim.com with any questions.

Return instructions using our free return label:

  1. Contact our Customer Service Department (323) 923-1250 or email eshop@goldsigndenim.com  to request a return label.
  2. Please provide the order number and indicate the return reason(s).
  3. Pack and seal your box securely, in the original package if possible.
  4. Print and place the pre-paid return label on the package and take your package to any authorized FedEx location.

Please allow up to 7 days for us to receive your package. An email confirmation will be sent to you once your refund has been issued.

Return instructions without using our prepaid return label at your expense:

  1. You can send the merchandise back to us using any traceable shipping method, at your expense. We recommend using a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We are unable to accept return COD, and GOLDSIGN will not issue a refund for return shipping costs if you choose to return at your own expense.
  2. On the invoice, please indicate the return reason(s) or log into your account and follow the appropriate steps to print another copy.
  3. Pack and seal your box securely, in the original package if possible.

Please return your package to:

GOLDSIGN
Attn: ESHOP
5715 Bickett St.
Huntington Park, CA 90255-2624

Exchange Process

Unfortunately, at this time we can not process exchanges. We kindly ask that you send us back the item(s) that did not work for you and place a new order.

Return/Exchange A Gift

If you are returning a gift that was purchased on this website, please contact our Customer Service Department at 1 (323) 923-1250. Please have your order number ready before speaking to a representative (order number is stated on the packing slip). We apologize for any inconvenience this may cause.

If you do choose to return the gift item, an email will be sent to you with a new credit code.

Refund/Credit Status

Once your package has been received, your refund will be processed within 7 business days.

The credit may not show up until your credit card's next monthly billing cycle. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Contact Us

1 (323) 923-1250
Monday - Friday
9:00 AM - 5:00 PM Pacific Time

Or email us: eshop@goldsigndenim.com